FAQ – San Francisco Airport Shuttle

Frequently Asked Questions

What kind of vehicle am I looking for?
When I get to SFO, where do I board your van?

Please CALL OR TEXT US AS SOON AS you off-board your aircraft. Do this especially if you did not check any luggage at all.

Make sure to call or text us before you get baggage claim for a better-coordinated service.

Please call or text us again once you have your luggage to re-confirm the pick-up location. Our driver will arrive in or around 5 minutes time frame after you call or text us.

PICKING YOU UP AT SFO

MINI VAN SERVICE: From Terminals 1 and 2 wait outside baggage claim in front of your airline Door. From Terminal 3 wait in front of Door 10, and from International Terminal wait in front of Door 4

VAN AND MINI BUS SERVICE: From Terminal 1 go to Courtyard 1, from Terminal 2 go to Courtyard 2, from Terminal 3 go to Courtyard 4 and from International Terminal go to Courtyard A
Who do I call to see the status of my van?
What's the rate from/to SFO to the hotels and residential in San Francisco?
How long does it take to get from SFO to San Francisco?
Do we have to notify you if our flight is delayed?
Do all reservations need to be prepaid?

Most reservations are prepaid in our system. Even thou the system offers the ability to do Cash payment, there is 6% additional for the service, so, to avoid this fee, please use this reservations link instead . But if you end up using a card, there is a $5 charge for CC service.
Can I pay cash?

Yes. Please pay the driver inside the van. Even thou the system offers the ability to do Cash payment, there is 6% additional for the service, so, to avoid this fee, please use this reservations link instead . But if you end up using a card, there is a $5 charge for CC service.
Do you accept same day reservations from/to SFO airport?
Do you have child car safety seat?
Can you do Meet and Greet?
What is your cancellation policy?