Frequently Asked Questions
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Please CALL US AS SOON AS you off-board your aircraft. Make sure to call us before waiting to get your luggage for a better-coordinated service. Do this especially if you did not check any luggage at all.
Please call us again once you have your luggage to re-confirm the pick-up location. We will instruct you where to meet our driver in or around 5 minutes time frame.
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Please call operation department 650 630 4445 or 650 630 6105 to find out the status of your van.
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We normally offer minivans white or silver Toyota Sienna unless other arrangements have been previously done.
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We have a flat rate for hotel and residential service of $45 for up to 5 passengers to/from SFO/San Francisco city. For other cities, see our Bay Area pricing here.
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Once leaving from SFO it takes only 25-35 minutes to get Downtown and 45-55 minutes to the Fisherman’s Wharf.
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No. You don’t have to notify about delayed flights, since we have your flight details and we monitor the arrivals.
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Yes, we offer a credit card service. We can send you a payment gateway to your phone or your email.
Note: there is a 5% charge for this service.
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Yes. Please pay the driver inside the van. We want to give you the lowest possible out-of-pocket rate.
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Yes, but you must reserve by phone only to assure availability. We prefer reservations done ahead of time.
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Please let us know in a timely fashion if you wish to cancel your reservation. Like 12 hrs. ahead would be good! Thank you!